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Returns & Exchanges
At Store Napoli, we want you to be completely satisfied with your premium fashion purchase. If your items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the unworn items with original tags still attached into the original shipping box or a secure mailing bag.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
4
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing